ji99 Privacy Policy

At ji99, we understand that your privacy matters. This Privacy Policy explains in detail how ji99 collects, uses, stores, and protects the personal information you provide when accessing our online gaming services in Bangladesh. By registering an account or continuing to use the ji99 platform, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.

This policy applies to all users of the ji99 website and any related services. We encourage you to read this document carefully, alongside our Terms & Conditions and Responsible Gaming guidelines, so you have a complete picture of how we operate and how we handle your data responsibly.

1. Information We Collect

ji99 collects personal information necessary to provide you with a safe, secure, and enjoyable online gaming experience. The type of information collected depends on how you interact with our platform and which services you use.

Account Registration Information

When you register an account with ji99, we collect the following details to verify your identity and ensure account security:

• Full name as per your national identity documents
• Date of birth (to confirm you are 21 years of age or older)
• Email address and mobile phone number registered in Bangladesh
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Username and password (password stored in hashed, non-reversible form)

Transaction and Financial Data

To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels, we collect:

• Mobile wallet numbers (bKash, Nagad, Rocket, Upay) used for transactions
• Bank account details where applicable (Dutch-Bangla Bank, City Bank, BRAC Bank, etc.)
• Transaction amounts, dates, and unique reference identifiers
• Deposit and withdrawal history maintained for fraud prevention and audit purposes

Technical and Usage Data

When you browse or interact with the ji99 platform, our servers automatically record certain technical data including your IP address, device type, browser version, operating system, pages visited, session duration, and clickstream behavior. This information helps us understand how users navigate the site, identify performance issues, and deliver a consistent experience across devices used in Bangladesh.

2. How We Use Your Information

The personal data collected by ji99 is used strictly for the purposes described below. We do not use your data for any purpose that has not been disclosed in this policy.

• Account creation, verification, and ongoing management of your ji99 profile
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers
• Delivering customer support and responding to queries, complaints, or disputes
• Preventing fraud, money laundering, unauthorized access, and other security threats
• Personalizing your gaming experience, including relevant promotions and game recommendations
• Complying with applicable legal obligations, regulatory requirements, and internal audit procedures

3. Sharing Your Information

ji99 does not share your personal information with third parties except in the specific and limited circumstances described below. We require all third parties with whom we do share data to maintain the same level of protection we apply to your information.

Payment Processing Partners

To complete financial transactions, we share the minimum necessary data with payment service providers such as bKash, Nagad, and Rocket. These providers are bound by their own strict privacy and security obligations and are prohibited from using your data for any purpose other than facilitating your requested transaction.

Technology and Platform Service Providers

We work with trusted third-party technology vendors, including game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, to deliver our gaming content. These vendors may process limited technical data as part of game delivery. They are contractually obligated to use such data only for the purposes of providing their services to ji99.

Legal and Regulatory Disclosure

ji99 may disclose personal information when required to do so by applicable law, court order, government authority, or regulatory investigation. In such circumstances, we will disclose only the information strictly necessary to comply with the legal obligation and, where permissible, will notify you of such a disclosure.

4. Cookies and Tracking Technologies

ji99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences and improve site functionality. We use the following types of cookies:

• Essential cookies: required for the platform to function correctly, including login session management and security tokens
• Performance cookies: collect anonymized analytics data to help us understand how visitors use the ji99 site
• Functionality cookies: remember your account preferences, language selection, and display settings
• Security cookies: used to authenticate users, prevent fraudulent use of accounts, and protect both users and the platform

You can manage or disable cookies through your browser settings at any time. However, please note that disabling essential cookies may affect the functionality of the ji99 platform, including your ability to log in or complete transactions.

5. Data Security

The security of your personal information is of paramount importance to ji99. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, and destruction.

Our current data security practices include, but are not limited to, the following measures:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive account credentials; passwords are never stored in plain text
• Regular security audits, vulnerability assessments, and penetration testing of our platform
• Strict access controls limiting staff access to user data to only those with a legitimate business need

6. Your Rights and Choices

As a ji99 member, you have specific rights regarding your personal data. We are committed to honoring these rights promptly and transparently. You may exercise any of the following rights by contacting our support team:

• Right to Access: request a copy of the personal data ji99 holds about you
• Right to Rectification: request correction of any inaccurate or incomplete data in your account
• Right to Erasure: request deletion of your personal data, subject to our legal retention obligations
• Right to Restrict Processing: request that we limit how we use your data while a complaint or dispute is being resolved
• Right to Opt Out: unsubscribe from marketing communications at any time through your account settings or by contacting support

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request to ensure the security of your account.

7. Payment Data and Financial Privacy

ji99 treats financial data with the highest level of care. All deposit and withdrawal transactions conducted via bKash, Nagad, Rocket, Upay, Visa, or Mastercard are processed through encrypted, industry-certified payment gateways. We do not store full card numbers, CVV codes, or complete mobile banking credentials on our servers.

Transaction records are retained for a minimum period as required for financial compliance and anti-fraud purposes. These records are stored securely and are accessible only to authorized personnel. All payment-related communications between ji99 and payment providers are conducted over encrypted channels.

8. Third-Party Links

The ji99 platform may, in certain contexts such as promotional pages, reference third-party services or products. ji99 is not responsible for the privacy practices or content of any third-party websites or services. We strongly encourage you to read the privacy policies of any third-party service you access independently. This Privacy Policy applies solely to information collected by ji99 and its affiliated services.

9. Data Retention

ji99 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law, financial regulations, or legitimate operational needs such as fraud prevention and dispute resolution. When your data is no longer required, we securely delete or anonymize it in accordance with our internal data lifecycle policies.

If you close your ji99 account, we will retain certain information for the legally required minimum period. After that period has elapsed, your data will be permanently deleted from our active systems. Please note that anonymized, aggregated data derived from your activity may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked back to you as an individual.

10. Children's Privacy

ji99 is strictly an adult gaming platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or process personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us immediately at [email protected] and we will take prompt action to delete that information from our records.

11. Changes to This Privacy Policy

ji99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or operational practices. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform.

Your continued use of the ji99 platform after any changes to this policy have been posted constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ji99 handles your personal data, our dedicated support team is available 24/7 to assist you. We are committed to resolving all privacy-related inquiries promptly and professionally.

You may also reach us in writing. All privacy requests are handled in strict confidence by our compliance team. Please allow up to 5 business days for a response to data rights requests, though we aim to respond as quickly as possible.